btbet Terms and Conditions

1 General Provisions and Acceptance

By using the btbet website and all its services, you are considered to have given your full consent to these terms and conditions. These terms constitute a legally binding agreement that applies to every user registered on the btbet platform.

btbet is an online gaming platform that provides casino games, slots, cricket betting, and many other gaming entertainment options for players in Bangladesh. By using our platform, you acknowledge the following:

• You have read and understood these terms and conditions in full.
• You are voluntarily agreeing to these terms and conditions.
• You are at least 21 years of age.
• Participating in online gaming is not prohibited by law in your jurisdiction.

2 Account Registration and Eligibility

2.1 Age Restriction

To register on btbet and participate in gaming activities, you must be at least 21 years of age. Minors are strictly prohibited from opening an account on the platform. btbet may request proof of age verification at any time.

2.2 Registration Terms

When registering an account, you must provide true, accurate, and complete information. Providing false information will result in the immediate closure of your account and any balance may be forfeited.

• Only one account per person is permitted.
• Opening multiple accounts from the same device or IP address is prohibited.
• Any changes to your registration details must be reported to btbet immediately.
• The registered mobile number or email address must be valid and active.

2.3 Identity Verification (KYC)

btbet may request identity verification (Know Your Customer) at any time for security purposes. Required documents may include:

• A copy of your National Identity Card (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

3 Account Management and Security

Maintaining the security of your btbet account is entirely your responsibility. Please follow these security guidelines:

• Keep your password strong and unique, and do not share it with anyone.
• If you notice any suspicious activity, notify our support team immediately.
• Avoid logging in from public or shared devices.
• Always log out at the end of each session after logging in.

If unauthorized access to your account occurs or your password is lost, contact our 24/7 support team. btbet will not be held responsible for misuse of your account or unauthorized access by a third party if you have not taken appropriate security measures yourself.

4 Deposits, Withdrawals and Payment Policy

4.1 Deposits

The following payment methods can be used to make deposits on btbet: bKash, Nagad, Rocket, Upay, and bank transfer.

• Deposits must be made only from a payment method registered in the account holder's own name.
• Deposits made through third parties are not accepted.
• All transactions are processed in BST (UTC+6) time.

4.2 Withdrawals

Withdrawal requests are generally processed within 10 to 45 minutes after verification is complete.

• Withdrawals must be made using the same method that was used to make the deposit.
• Withdrawals may be suspended until your account is verified.
• btbet reserves the right to suspend withdrawals in cases of suspicious activity.
• Withdrawals will not be processed if bonus wagering requirements have not been met.

4.3 Currency and Taxes

All transactions are conducted in Bangladeshi Taka (BDT/৳). Any responsibility related to taxes and duties rests entirely with the player.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. The following conditions must be met to receive this bonus:

• The wagering requirement to claim the bonus is 15 times the bonus amount (15x).
• The bonus can only be claimed once and will be added automatically at the time of the first deposit.
• The bonus balance cannot be withdrawn before the wagering requirements are met.
• btbet reserves the right to modify or cancel bonus offers at any time.

5.2 Ongoing Promotions

Various promotional offers may be provided from time to time. Specific terms and conditions will apply to each offer and will be clearly stated at the time the offer is announced.

5.3 VIP Program

btbet's VIP Program has 5 tiers — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are available at each tier. Moving to a higher tier earns you greater benefits.

6 Gaming Rules and Fair Play

All games on the btbet platform are operated in a fair and impartial manner. We follow SSL encryption and fair play principles.

• If a technical issue arises during a gaming session, the subsequent session may be considered void.
• If an error or malfunction occurs in any game, that bet will be considered void and the bet amount will be refunded.
• In the event of any dispute regarding game results, game logs and server records will be treated as the final evidence.
• Players are advised to familiarize themselves with the rules of a game before participating.

The gaming library includes games from world-renowned providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi.

7 Prohibited Activities

The following activities are strictly prohibited and may result in account closure as well as legal action:

• Money laundering or conducting transactions using illegal funds.
• Operating multiple accounts under the same identity.
• Using bots, scripts, or automated software.
• Exploiting technical vulnerabilities (glitches) in the platform.
• Harassing or misconduct towards other players.
• Using stolen or unauthorized payment methods.
• Betting with the sole intent of extracting bonuses (bonus hunting or abuse).
• Allowing minors to use an account.

8 Responsible Gaming Policy

btbet firmly believes in responsible gaming. Gaming should be a form of entertainment, not a source of income. We are mindful of the mental and financial wellbeing of our players.

• You can set daily, weekly, or monthly deposit limits for yourself.
• If you feel the need, you have the option to voluntarily suspend your account temporarily or permanently.
• If you experience gaming-related problems, please contact our support team.

For more information about responsible gaming, visit our Responsible Gaming page.

9 Privacy and Data Protection

btbet places the highest importance on protecting your personal information. We keep all your data secure using SSL encryption technology.

• Your personal information is not sold to third parties.
• Your information is not shared with anyone except under legal obligations.
• Cookies are used on the site and can be managed from your browser settings.

For more details on data collection and use, please read our Privacy Policy.

10 Intellectual Property

All content on the btbet website — including logos, designs, graphics, software, text, and other elements — is either exclusively owned by btbet or used under license.

• Reproducing, distributing, or modifying any content without written permission from btbet is strictly prohibited.
• Use of the site for personal, non-commercial purposes is permitted.
• btbet's trademarks or brand elements may not be used without authorization.

11 Limitation of Liability

btbet will not be held liable in the following cases:

• If a gaming session is interrupted due to internet connectivity issues.
• If delays occur due to system issues with third-party payment providers.
• If any loss occurs due to the user's own mistake.
• If information or funds are lost due to unauthorized third-party access, where the user failed to take proper precautions.
• In the event of unexpected technical failure or force majeure circumstances.

btbet's total liability will in no case exceed the amount deposited in that specific transaction.

12 Account Suspension & Closure

12.1 Suspension or Closure by btbet

btbet may suspend or permanently close any account without prior notice for the following reasons:

• If the Terms and Conditions are violated.
• If fraud or deception is suspected.
• If money laundering is suspected.
• If registration was completed using false information.
• If a minor or ineligible person is using the account.

12.2 Closure by the User

You may request to close your account at any time through our support team. Before the account is closed, the opportunity to withdraw any valid balance will be provided, subject to conditions being met.

13 Dispute Resolution

For resolving any complaint or dispute, please contact our customer service team first. We are able to resolve most issues quickly and effectively.

• After a complaint is raised, we will try to provide an initial response within 48 hours.
• Complex matters may require additional time for review.
• Before btbet's decision is finalized, the statements of both parties will be considered.
• Direct support in Bengali is available on live chat, 24 hours a day, 7 days a week.

14 Terms & Conditions Changes

btbet reserves the right to change, amend, or update these terms and conditions at any time. A notice will be published on the website before changes take effect.

• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes have been made will be considered as your acceptance of the new terms and conditions.
• It is recommended that you visit this page regularly to stay informed about the latest terms and conditions.

15 Contact Information

If you have any questions or comments about these terms and conditions, please contact us:

• 24/7 Live Chat: Direct support in Bengali is available.
• Email: [email protected]

Our support team is always here for you. Feel free to reach out whenever you face any issue.