btbet Privacy Policy — Your Information Is Our Responsibility

btbet operates a safe and trusted platform for online gaming users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. This Privacy Policy ("Policy") clearly explains what types of information btbet collects, how that information is used, where it is stored, and under what circumstances it may be shared with third parties.

By using our website or registering for our services, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

The key terms used in this privacy policy are defined below:

• "btbet" / "we" / "our": Refers to the entity operating the btbet platform and its authorised representatives.
• "User" / "you": Refers to any person who visits the btbet website or uses its services.
• "Personal information": Any information that can directly or indirectly identify you.
• "Platform": The btbet.lat website and all associated digital services.
• "Processing": Any operation carried out on personal information, such as collection, storage, analysis, use, or deletion.

This policy applies to all online operations and services of btbet, including sports betting, casino games, financial transactions, and customer support services.

2.1 Identity Information

At the time of account registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 or above may register)
• National ID number or passport number (for identity verification)
• Valid email address
• Preferred username and password

2.2 Financial Information

For secure transaction processing, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Bank account details (if bank transfer is used)
• Deposit and withdrawal history
• Transaction date, time, and amount

Note: No full credit card or debit card numbers or CVV codes are stored on our servers.

2.3 Activity Information

Information related to your use of the platform:

• Gaming history (bets placed, win and loss records)
• Login time and session duration on the platform
• Preferred games and betting types
• Bonus and promotion usage history
• Records of contact with the customer support centre

2.4 Technical Information

Technical information collected automatically includes:

• IP address and geographic location (at country and city level)
• Browser type and version
• Operating system
• Device identifier (device ID)
• Pages visited on the website and click patterns

btbet collects information through the following methods:

• Information provided directly: Information you provide yourself when filling out registration forms, updating your account, conducting transactions, or contacting customer support.
• Automatic collection: Information collected automatically through cookies, log files, and tracking technologies while you use our platform.
• Information from third parties: We may receive additional information about you through identity verification service providers or payment processors, but only to ensure the security of the service.
• Publicly available information: Information available from government records or other public sources, particularly during the identity verification process.

btbet uses your personal information only for the legitimate purposes described below:

5.1 Security Measures

btbet adopts industry-standard technical and organisational measures to keep your personal information secure:

• SSL Encryption: All communication between our website and servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information (passwords, financial data) is encrypted before storage.
• Access Control: Only authorised staff may access your information, and only when necessary.
• Regular Security Audits: Our systems are monitored through regular security audits.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.

5.2 Data Retention Period

We retain your information only for as long as it is necessary:

• Active accounts: All information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, financial and identity information may be kept for a specified period due to legal obligations.
• Log data: Technical logs are generally retained for up to 12 months.
• Marketing communications: Until you withdraw your consent or your account is closed.

btbet does not sell or rent your personal information. However, information may be shared with selected third parties in the limited circumstances described below:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Identity verification services: Information is shared with authorised identity verification organisations as part of the KYC (Know Your Customer) process.
• Game software providers: Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) may receive limited information to manage your gaming activity.
• Legal authorities: Information may be provided in response to valid legal claims, court orders, or requests from regulatory bodies.
• Fraud prevention: With security service organisations that assist in investigating fraudulent activity.

All third-party providers are bound by strict confidentiality agreements consistent with this privacy policy.

7.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. btbet uses cookies for the following purposes:

• Essential cookies: To maintain your login state and ensure the core functionality of the platform — without these, the service will not work properly.
• Functional cookies: To remember your preferences and settings (language, theme).
• Analytics cookies: To collect website usage statistics and help improve the service.
• Security cookies: To detect fraud and unauthorised access.

7.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause many platform features to not work properly. To learn more about cookies or to change your preferences, contact us at [email protected].

As a btbet user, you retain the following rights over your personal information:

btbet is strictly a platform for users aged 21 and above only. We do not intentionally collect information from any person under the age of 21.

We take effective measures to verify age at the time of registration. If we become aware that a minor has opened an account on our platform, that account will be closed immediately and all collected data will be deleted.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

btbet may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of this page will be changed.
• For important changes, we will send a notice to your registered email address.
• A notification about important changes may be shown when you log in to the platform.
• The revised policy will take effect from the date it is published. Continued use of the platform after that will be considered your acceptance of the revised policy.

We recommend that you visit this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Our 24/7 live chat support is available in Bengali
• Response Time: We aim to respond to all privacy-related requests within 30 business days

Your privacy is of the utmost importance to us. btbet is always committed to keeping your information secure and confidential.

Related Policies

Read our other policies to learn more:

• Terms & Conditions — Full terms of service use
• Responsible Gaming — Healthy gaming habits and protection measures
• About Us — Learn more about btbet